Privacy Policy

FULGOR USA,
LLC PRIVACY POLICY

Welcome to the Fulgor USA website. Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This statement applies to Personally Identifiable Information collected from our customers. When this Privacy Policy uses the term "Personally Identifiable Information" it refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. With this information, we can fill your service requests and better provide you with personalized services.

"Non Personally Identifiable Information" refers to information that does not identify a specific individual by itself or in combination with other information. We may gather certain information about you such as age, date of birth, gender, as well as consumer purchasing information based upon where you shop on any one of our websites. This information may be compiled and analyzed on both a personal and an aggregated basis. This information may include the Uniform Resource Locator ("URL") of the Website from which you just came, which URL you next go to, what browser you are using and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

We welcome any and all questions and feedback. For privacy-related issues, please contact us at:

Fulgor USA, LLC
1076 Miners Road
Saint Joseph, MI 49085
Telephone No.: 800-926-2032
Email: info@fulgorusa.com

1. Information We Collect
   1. Personally Identifiable Information
      
      We may collect Personally Identifiable Information when you:
      • Inquire about our services;
      • Request product information;
      • Create an account at FulgorUSA.com;
      • Enter a contest or sweepstakes;
      • Participate in a marketing survey, promotion or event either online or offline;
      • Correspond with us,
      • Seek the location of a dealer or distributor; or
      • Otherwise volunteer information.
   2. Non-Personally Identifiable Information
      
      Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. Except for warranty registration, Non-Personally Identifiable Information is not combined with Personally Identifiable Information.
2. Use of Data We Collect
   1. Personally Identifiable Information
      
      At Fulgor USA, we always want to provide you with the best possible shopping experiences and fulfill your orders exactly as you've requested. In order to do this, we use your Personally Identifiable Information to allow us to:
      • Process and track your request;
      • Provide the services you request;
      • Contact you about the status of a request;
      • Send you catalogs or promotional offers we believe will be of interest to you;
      • Customize our communications to you; and
      • Improve our merchandise selection and customer service
      Your email address will not be shared with any third parties. Instructions for unsubscribing from any newsletters, promotions or non-transactional-related emails are included in every email.
      
      
   2. Non-Personally Identifiable Information
      
      Except for warranty registration as discussed above, we use the Non-Personally Identifiable Information that we collect from our customers and other visitors in a manner that does not personally identify any individual. We use Non-Personally Identifiable Information to make our website more interesting and useful to you. We also track the pages or documents accessed within our website. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This Non-Personally Identifiable Information is used to help our advertisers or our site design team create advertisements our visitors might like.
      
      Cookies: Like many other commercial sites, our website utilizes standard technologies called "cookies" to collect information about how our website is used. A cookie is a small data text file that a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies are designed to help a website recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a website other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." For instance, cookies allow us to prepopulate (or fill in) an email field with your email address if you revisit one of our websites and place an order. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus or capture your email address. No Personally Identifiable Information is recorded. When you click through to our website from a promotional email, our third-party advertising service partner may send a cookie to your hard drive recording your IP address and other related information.
3. Information We Share with Others
   
   
   1. Our Contractors
      
      We contract with other companies (shippers, sweepstakes promoters, website developers and advertising agencies) to provide certain services to Fulgor USA to fulfill orders, provide sweepstakes and create our website. In some instances, these contractors may have access to Personally Identifiable Information, but they are contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out the business of Fulgor USA.
      
      These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Fulgor USA.
      
      
   2. Third Parties
      
      Your email address is never shared with any third party (except as described above to our contractors who use it ONLY to carry out Fulgor USA business).
4. Disclosure Exceptions
   
   Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
   • To comply with legal process such as a search warrant, subpoena or court order;
   • To protect the company's rights and property;
   • To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
   • To protect against misuse or unauthorized use of our website; or
   • During emergencies, such as when we believe someone's physical safety is at risk.
5. Your Choices
   
   We offer choices about the types of information you receive from us. If you prefer not to receive product information or other communications from Fulgor USA or if you prefer to receive them less frequently, please contact us at the address shown above.
   
   You may ask to review, revise, correct or update any of your personal information by contacting us at the address above. You may also request changes in your email preferences, such as letting us know that you do not wish to receive further email communications from Fulgor USA or if you wish to have your personal information removed from our email mailing list. You may contact us with regard to these matters at the address shown above.
   
   Please be sure to provide us your exact name and address so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
6. Email Use
   
   When you provide us your email address, we may send you emails necessary to process your order or respond to a request. Instructions on how to unsubscribe are included in each edition of the newsletter. Your email address will be used only to respond to your request and will not be shared with any third parties. Instructions for unsubscribing from receiving future emails (opting-out) are included in every email containing promotional material.
7. Links to Other Websites
   
   Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Fulgor USA and have established their own privacy and security policies. Fulgor USA does not have any control over the privacy practices of these sites. For the best online experience, we strongly encourage you to review these policies at any site you visit.
8. Security
   
   It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We employ reasonable security measures to protect the security of the information you submit to us. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you request product information or create an account on our website, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.
   
   We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.
9. Privacy of Children on Our Website
   
   The Children's Online Privacy Protection Act took effect on April 21, 2000, and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on websites that know they are collecting Personally Identifiable Information from children under the age of 13. We want to let you know that it currently is our policy not to collect Personally Identifiable Information from any person under 13 because children are not permitted to use this website, and we request that children under the age of 13 not submit any Personally Identifiable Information to us through the website. If we learn that we have inadvertently gathered Personally Identifiable Information from children under 13, we shall attempt to notify such child's parent or guardian and erase such information from our records, unless the child's parent or guardian consents to our maintaining such information.
10. Policy Changes
    
    If we make changes to any terms or conditions of our Privacy Policy, the changes will be posted on this portion of the website so that you will always know what information we gather, how we might use that information, to whom we may disclose it and what choices you have. Please be sure to check this page each time you visit our website.
11. Questions or Comments?
    
    For questions, comments or assistance, we invite you to contact us at our address at the beginning of this Policy or online using our Contact Us form.